flyajet-flight-simulator
Flight Simulator Packages from $79
Book a Flight
flyajet-flight-simulator
Lift up your Corporate Events and Team Building
Enquire Today
flyajet-flight-simulator
CAA approved Pilot Training Simulator
Apply Now

FLYAJET – Terms of Sale

All FLYAJET vouchers or bookings are sold subject to the following terms and conditions:

Pricing

  • The price advertised or displayed is subject to change at any time without notice.
  • You will be quoted and charged for the current price at the time of purchase.
  • The price is inclusive of any taxes.

Bookings

  • You can book your experiences at FLYAJET by quoting the reference number on your Gift Voucher.
  • If you are making a booking for a Flight Experience over the phone and you do not have a voucher then you must secure payment for that booking with a credit card.
  • You can change the day or time of any booking up to 24 hours prior to your booked time by calling FLYAJET on 09 359-9000 without penalty Payment.
  • Payment for all vouchers or bookings must be received in full at the time of purchase.
  • An exception to this is when you have used a credit card to secure a booking over the phone and wish to pay on the day. In this case payment in full for the booking must be made prior to the booking.

Gift Vouchers

  • Gift Vouchers are valid at the FLYAJET store only.
  • Gift Vouchers are only valid for the type of FLYAJET Experience described on them, however the FLYAJET Experience can be upgraded by payment of the difference between the current charge for the upgraded FLYAJET Experience and the value of the Gift Voucher.
  • Gift Vouchers are valid for 6 months from the date of purchase. They must be redeemed within this time period or they will be voided.
  • Gift Vouchers do not show a price for the FLYAJET Experience for which they are valid and cannot be redeemed for cash.

Lost Gift Vouchers

  • It is at the discretion of FLYAJET management whether to reissue a voucher if lost. It will be up to the purchaser to produce proof of payment for this to happen.

Changing Bookings, Cancellation and Refunds

  • Bookings can be cancelled or changed up to 24 hours prior to the booked time by calling 09 359-9000.
  • No cancellation or change is permitted within 24 hours of the booked time. In this situation your booking will be cancelled without refund.
  • If you do not show up for a FLYAJET Experience and you have not cancelled the booking at least 24 hours prior to the booked time your booking will be cancelled without refund.
  • If you have received a Gift Voucher and you do not wish to use the FLYA JET voucher, you must return it to the FLYAJET team at with a covering letter explaining your request for a refund. All refunds will be at the absolute discretion of the FLYAJET management but will comply with all applicable law.

Admission to Flight Experience Simulator

  • For security purposes you must present a form of photo identification with your voucher before you will be granted entry to the FLYAJET Simulator. We reserve the right to refuse you entry to the FLYAJET Simulator if you do not produce appropriate photo identification, in which case your booking/voucher will be cancelled and you will receive no refund.
  • The FLYAJET Simulator replicates the flight deck of an aircraft and requires a degree of physical mobility for entering and exiting that may not be suitable for some people.
  • You will be refused entry to the FLYAJET Simulator if, in our reasonable opinion, you appear to be under the influence of alcohol or drugs or physically incapable of using the FLYAJET Simulator. In this situation your booking will be cancelled without refund.
  • The recommended minimum age for any Flight Experience is 8 years old. There is no maximum age limit.

FLYAJET Interruption

  • If the duration of your FLYAJET Experience is reduced as a result of any of your actions, including but not limited to, your late arrival, your request for a toilet break, sickness or any physical restriction you experience in the FLYAJET Simulator, you will not be entitled to any compensation nor a refund.
  • If the FLYAJET Simulator encounters technical problems which reduce the quality or duration of your FLYAJET Experience, you will receive appropriate compensation as agreed between us. This compensation may be a rescheduling of your FLYAJET Experience, an offer of goods or a cash refund. All compensation will be in accordance with any applicable local law.
  • FLYAJET reserves the right to change or alter the flight profiles of the flight packages shown on the brochure or advertising material at any time.

Release and Indemnity

  • As a condition of your purchase of a voucher or making a booking and your agreement to use FLYAJET you agree to release and indemnify FLYAJET limited and Terminal1 limited and all of their employees, agents and contractors from and against all actions, claims, demands, losses, damages, costs and expenses of whatever nature which any of them may suffer, incur or become liable to as a result of your use of the FLYAJET simulator. You appreciate that the FLYAJET Simulator Experience will have effects which vary with each individual. It is your sole responsibility to determine whether you are physically capable of using the FLYAJET simulator.

Redemption Main Points

Bookings

  • You can book your experiences at FLYAJET by quoting the reference number on your Gift Voucher.
  • If you are making a booking for a FLYAJET Experience over the phone and you do not have a voucher then you must secure payment for that booking with a credit card.
  • You can change the day or time of any booking up to 24 hours prior to your booked time by calling the FLYAJET on 09 359-9000 without penalty.

Changing Bookings or Cancellations

  • Bookings can be cancelled or changed up to 24 hours prior to the booked time by calling 09 359-9000.
  • No cancellation or change is permitted within 24 hours of the booked time. In this situation your booking will be cancelled without refund.
  • If you do not show up for a FLYAJET Experience and you have not cancelled the booking at least 24 hours prior to the booked time your booking will be cancelled without refund.